Our Policies
PRIVACY POLICY
When you authorize us to contact you via email for upcoming special offers or promotions by checking the provided box in the order form (the box will be checked by default), you will be added to our internal mailing list and may occasionally receive an email from us, detailing new products introduced and/or seasonal items or special offers. This is strictly a Holey Donuts! internal mailing list and will never be exchanged or sold to any other company, organization or individual. If you change your mind about your inclusion into this mailing list, you can opt out of it at any time through your customer profile page or by sending us an email with your request to be removed, and we will do so within 48 hours.
If you have additional concerns or questions regarding the above Privacy Policy, please feel free to contact our company via:
US Mail:
Holey Donuts! Holding Corp.
Attn. Customer Service
6822 15th Avenue
Brooklyn, NY 11219
U.S.A.
WHAT HAPPENS AFTER I PLACE MY ORDER?
1. During your checkout procedure, you will be given the option to receive an order confirmation via email. Although you do not have to check this option, we highly recommend that you do. By doing so, a copy of your order, as well as subsequent status changes and shipment confirmations, will be sent to the email address you have entered as part of your personal information (a return email address is required even if you choose not to receive a copy of your order via email. This is to allow us to contact you should there be a problem of any kind with the fulfillment of your order).
2. If you request a copy of your order to be sent to you via email, but do not receive it within an hour or so after clicking the "Place Order" button, chances are you may have mistyped your email address while placing your online order. It happens more often than you think... If this is the case, please send us a separate email with your correct address, and we will manually send you an order confirmation.
3. Receive an "order confirmation" email with all your order details.
4. Once your order ships, the status of your order will be changed from "Pending" to "Shipped". You will then receive a Shipment Confirmation email with all related tracking information for your package. |
